Job Description

JOB PURPOSE 

The primary purpose of this role is to lead and coordinate communication efforts in response to public health outbreaks, ensuring timely and effective communication with stakeholders, the public, and partners. These include investigating social factors related to outbreaks, managing crisis communication, addressing misinformation, and conducting social analyses for planning. The role also involves setting up a communication surveillance system, managing rumors, and maintaining an information-sharing network among stakeholders, all in compliance with organizational and regulatory standards.

KEY RESPONSIBILITIES 

• Leading the social & communication investigation of all outbreaks.
• Leading and coordinating the team's response to communication-related issues and crises, including contributing to and implementing crisis communication plans.
• Finding the underline causes of positive environmental samples and/or human case.
• Conduct FGDs and in-depth interviews to facilitate on ground social listening.
• Conduct Social analysis in outbreak endemic areas and provide the human aspect to existing planning.
• Ensuring effective communication with relevant stakeholders, including the public, government officials, media, and partners.
• Developing and implementing communication surveillance systems to identify and respond to emerging communication issues and trends.
• Developing and maintaining a network for communication reporting and information sharing among relevant stakeholders.
• Proactively identifying and addressing the rumours and misinformation related to public health issues and ensuring accurate information is disseminated.
• Providing regular updates and reports on the team's activities and achievements to relevant stakeholders.
• Ensuring compliance with organizational policies and procedures, as well as relevant laws and regulations related to communication and public health.
• Any other task assigned by the direct supervisor, second line supervisor, Team Lead/SBC Specialist, SBC Officer and National and/or provincial EOC.

REQUIRED QUALIFICATION 

• Master's degree in communications, public health, journalism, social sciences (sixteen-year of education) or related field.

REQUIRED EXPERIENCE 

• 5 years of experience in communication and/or public health programs, including experience in crisis communication and community engagement. At least 2 years of experience working in Polio program.
• Experience in managing teams and leading communication initiatives.

REQUIRED SKILLS 

• Strong Communication Skills:This is the most important skill for a Communication Response Team Manager. You must be able to communicate clearly and effectively with your team, stakeholders, and other relevant parties involved in the incident.
• Leadership Skills:You should be able to provide strong leadership to your team during an incident. You should have the ability to motivate and inspire your team members to work together to resolve the issue.
• Analytical Skills:As a Communication Response Team Manager, you need to be able to analyze the situation and understand the needs and requirements of all parties involved. You should have strong problem-solving skills to develop effective solutions.
• Decision-making Skills:You must be able to make quick and accurate decisions during high-pressure situations. You should be able to evaluate the risks and benefits of different options and make the best decision for the situation.
• Crisis Management Skills: You should have experience in crisis management and be able to handle the situation calmly and efficiently. You should have a good understanding of emergency response procedures and be able to work well under pressure.
• Interpersonal Skills: As a Communication Response Team Manager, you will be working with a wide range of people from different backgrounds and with different levels of experience. You must have strong interpersonal skills to work effectively with your team members, stakeholders, and other parties involved in the incident.
• Technology Skills:You should have a good understanding of communication technology and be able to use it effectively during an incident. This includes knowledge of communication software, social media platforms, and other tools that can be used to disseminate information and coordinate the response.
• Strong analytical and problem-solving skills, with the ability to identify and respond to communication-related issues.
• Excellent communication, interpersonal, and networking skills, with the ability to build and maintain relationships with a variety of stakeholders.
• Proficiency in using communication tools and technologies, including social media, digital platforms, and other relevant software.

KPIs

• Develop and implement effective communication strategies that result in increased engagement and improved communication with stakeholders.
• Maintain effective networks for communication reporting, resulting in timely and accurate reporting of communication-related issues.
• Respond to communication-related cases in a timely and effective manner, resulting in improved communication and resolution of issues.
• Manage crisis communication effectively during emergency situations, resulting in timely and accurate communication with stakeholders.
• Develop and maintain standard operating procedures, resulting in compliance with organizational policies and procedures.